To fulfill the whims of the rich is a full-time job Travel agent Olivia Ferney fulfills her billionaire clients' absurd requests and then narrates them on TikTok

Imagine finding yourself in a dream resort for a vacation with a five-figure budget. There’s just one problem: in your opinion, the other guests around you walk far too slowly. So you make a phone call to complain. On the other end of the line is Olivia Ferney, a travel agent specializing in catering to the absurd requests of billionaires and multimillionaires, who has become a TikTok star (@travelwithlivii) in just a few months, already amassing over 400,000 followers. How did it happen? Ferney simply began sharing videos of her phone calls with clients, in which she politely listens and caters to wishes, demands, and complaints that often reach outrageous levels. In her videos, Olivia reenacts (with the clients’ consent) the real conversations, telling with calm and irony how she handles tantrums that for most of us would be memes, but for billionaires are daily logistics.

From Ontario to Miami: the origins of Olivia Ferney

The contrast is at the heart of her story: Olivia Ferney – 24 years old – comes from Dundas, a rural town in Ontario, and made her way as marketing director and travel specialist for the Top Tier Travel team, a Miami-based agency specializing in luxury accommodations. Today she works seven days a week, sleeps little, travels to personally check luxury properties, and manages a business where the impossible is (almost) never an option. The price? $2,500 to $8,500 a month to have someone find you yachts, private jets, and, if needed, have lavender spray shipped from London to the French Riviera because "I absolutely cannot sleep without it."

The "just in case" yacht and the limes origin

The most entertaining part, for her online followers, is discovering just how far the absurdity of her clients’ requests can go. Like the time one of them rented a $200,000 yacht just to keep it parked in front of his villa in the Caribbean, "just in case." Or when a multimillionaire in his forties demanded a helicopter to get to a “can’t-miss” party in Mykonos from his yacht. Total cost of the operation? $100,000. Or when a woman insisted on knowing the exact origin of the limes used for margaritas at her hotel, because she was allergic to those from certain countries.

The best clients: from millionaires to tech bros

Through it all, Olivia Ferney doesn’t judge. Yes, she laughs, and her videos are full of self-irony, but she knows her job is mainly about problem-solving. And if you’re wondering who the most difficult clients are, the answer might surprise you: not the billionaires. "They’re the easiest," Ferney told the Times. "The worst are the multimillionaires: they spend a lot, but then they get buyer’s remorse and demand refunds for everything." The best categories? Tech bros and crypto kids: zero drama, maybe just a request for a KitKat supply.

Things money can’t buy

Of course, there are lines she won’t cross. Olivia Ferney has explained she doesn’t fulfill illegal requests, doesn’t do romantic matchmaking, and ignores drunk texts that sometimes arrive in the middle of the night. "You can buy almost anything, but not everything has a price," she says, reminding us that some experiences, even with money, remain impossible: like renting out an entire branch of Palm Jumeirah, Dubai’s palm-shaped artificial island ("Basically like renting an entire province or country," Ferney explained). Or flying a caviar-topped baked potato from a Miami restaurant to Dubai on a ten-hour flight because a young client "absolutely craved one." The solution? Hire a private chef to recreate it in her suite as faithfully as possible.

Hyper-luxury becomes storytelling

The success of Olivia Ferney – not a side effect, but a real driver of her business – is a perfect reflection of our times: hyper-luxury makes people laugh, and on TikTok it becomes storytelling. Maybe that’s why Olivia resonates: because she manages to turn social envy into entertainment, and billionaires’ neuroses into 30-second sketches. With an interesting twist: not only are clients not offended by the videos, but they often ask to be featured in them. Maybe, in the end, the real luxury today isn’t having a villa with a yacht moored outside, but someone like Olivia Ferney who always answers your calls.